Faq's

Frequently Asked Questions

Shipping & Orders

Exchanges & Returns

Payments Privacy

Account Settings

Shopping Basics

We offer several shipping options including Standard, Expedited, and Express delivery. Shipping methods and estimated delivery times vary by location and selected service.

We process orders within 1–2 business days. You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping is free for defective or incorrect items.

Yes, we ship internationally. Shipping charges and delivery times vary by country. Please check the shipping options available at checkout.

Payments

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. Additional local payment options may be available depending on your region.

Yes, we accept most major international credit cards. Make sure your billing address and phone number match those associated with the card to avoid delays.

Yes, sales tax is applied where required by law based on your shipping address. The final amount, including any applicable tax, will be shown at checkout.

Shipping & Returns

You can initiate a return by visiting your order history and selecting the item you want to return. Follow the on-screen instructions to print a prepaid return label.

Refunds are typically processed within 5–7 business days after we receive your returned item. It may take additional time for your bank to post the credit to your account.

Orders can be canceled or modified within 1 hour of placing them. After this window, the order will be processed for shipping. Contact our support team immediately for urgent changes.

Our support team is available 24/7 via live chat, email at supportnow@afluex.com, or by calling our toll-free number. We're here to help with any issues or questions you may have.